FAQs - Items tagged as "Faqs"

SHIPPING:

We offer worldwide shipping!

UK orders will be sent by Royal Mail 1st Class Signed for and takes 2-3 working days. You will be provided with a tracking number once your order has been processed. Orders will be shipped within 48 hours Monday- Friday, orders placed on Saturday or Sunday will be shipped on the following Monday.

International shipping is sent tracked and signed for service sent using Royal Mail. International shipping varies depending on location but is sent within 48 hours and usually arrives between 7-14 days.

 

PAYMENT METHOD:

We accept Paypal and all major credit and debit cards. 

ORDER PROCESSING:

Your order will be processed and shipped within 48 hours excluding Sundays. Orders placed Friday afternoon, Saturday and Sunday will be shipped on the Monday. 

 

 RETURNS / EXCHANGES

All orders must be returned within 14 days of receiving it. All returns must be in the original packaging, with all labels attached, not smelling of perfume/smoke, unwashed and unworn.  We do not offer refunds unless the item is faulty or you have been sent the wrong item by mistake.

All postage costs are incurred by the customer on returns or exchanges unless you have received a faulty item. 

If you are returning a faulty item, ShopRevPro will replace the item (subject to stock) at no extra postage costs to the customer. Faulty items must be returned within 14 days of receiving them.  

ShopRevPro reserves the rights to determine if an item is faulty. Please include a receipt of your postage costs when returning a faulty item so we can refund you. 

Please state your order number if you are contacting us about a return or exchange. 

ALL DECEMBER ORDERS CAN BE RETURNED/EXCHANGED UP UNTIL THE 15TH JANUARY. 

The goods are your responsibility until they reach us. For your own protection, we recommend that you send the parcel using a signed for delivery service that insures you for the value of the goods.

For exchanges, there is a £2.99 charge for postage of the returned item. This can be paid via paypal or bank transfer. 

All refunds will be made to the payment source used in your order. Refunds can not be sent to a different person or account. 

 

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