FAQs - Items tagged as "Faqs"

COVID-19:

We at ShopRevPro hope you are following government guidelines and staying safe in this difficult time.

Many of you have been asking if we are still open and the answer is quite simply, yes. We are taking all of the government guidelines very seriously and working accordingly. We will be shipping out orders twice a week instead of the usual daily occurrence, only one member of staff is handling the orders, once fulfilled the orders are then handed over to Royal Mail without any physical contact. As a small independent business we rely on these orders to continue but more importantly we feel that in such a difficult time finding joy in the smallest of things is more important than ever before. If we can help you find that joy with a new T-shirt or DVD then we have done our job.

That being said please take your own financial circumstances into consideration if you are uncertain of your future finances then please think of yourself first.  As of now ShopRevPro is still pushing forward if our circumstances change we will let you know.

Lastly but by no means least we would like to thank all of our customers both past and present for helping us build our brand, we truly appreciate all of your support.

- ShopRevPro

SHIPPING:

We offer worldwide shipping!

UK orders will be sent by Royal Mail 2nd Class Signed for and takes 2-5 working days. You will be provided with a tracking number once your order has been processed. Orders will be shipped within 24 hours Monday- Friday, orders placed before 3:30pm will be dispatched the same day. Anything ordered on Saturday or Sunday will be shipped on the following Monday. All DVD only orders will be sent Royal Mail 2nd Class and will not have tracking numbers. 

International shipping is sent tracked and signed for service sent using Royal Mail. International shipping varies depending on location but is sent within 24 hours and usually arrives between 7-14 days. Anything ordered on Saturday or Sunday will be shipped on the following Monday.

 

PAYMENT METHOD:

We accept Paypal and all major credit and debit cards. 

ORDER PROCESSING:

Your order will be processed and shipped within 48 hours excluding Sundays. Orders placed Friday afternoon, Saturday and Sunday will be shipped on the Monday. 

 

 RETURNS / EXCHANGES

All orders must be returned within 14 days of receiving it. All returns must be in the original packaging, with all labels attached, not smelling of perfume/smoke, unwashed and unworn.  We do not offer refunds unless the item is faulty or you have been sent the wrong item by mistake.

All postage costs are incurred by the customer on returns or exchanges unless you have received a faulty item. 

If you are returning a faulty item, ShopRevPro will replace the item (subject to stock) at no extra postage costs to the customer. Faulty items must be returned within 14 days of receiving them.  

ShopRevPro reserves the rights to determine if an item is faulty. Please include a receipt of your postage costs when returning a faulty item so we can refund you. 

Please state your order number if you are contacting us about a return or exchange. 

ALL DECEMBER ORDERS CAN BE RETURNED/EXCHANGED UP UNTIL THE 15TH JANUARY. 

The goods are your responsibility until they reach us. For your own protection, we recommend that you send the parcel using a signed for delivery service that insures you for the value of the goods.

For exchanges, there is a charge for postage of the returned item. This can be paid via paypal or bank transfer. 

All refunds will be made to the payment source used in your order. Refunds can not be sent to a different person or account.  

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